Steps to create SQL View, Forms etc. to update Northwind Customer table:

1) In SQL Enterprise Manager -- Security -- Logins give ARAdmin login database access to Northwind database

2) In Northwind database, select the table "Customers", go to Permissions and grant SELECT, INSERT, UPDATE, DELETE, DRI permissions to the user ARAdmin

3) Open SQL Server Query Analyzer window and change to ARSystem database.  Paste and run the command in the file "Northwind Customers SQL View.txt" to create the database view

4) Import the "Northwind.def" definitions file

5) In the Remedy User tool, open the Northwind Dialog form

David Sanders
sandersd@globalnet.co.uk

26 June 2002